Frequently Asked Questions

Browse products, add items to your cart, then click 'Checkout'. You'll be redirected to our secure Stripe payment page. Once payment is confirmed, you'll receive an email confirmation.

Yes! Guest checkout is fully supported. Just enter your email at checkout — no account required. Creating an account lets you track all orders in one place.

On the cart page, you'll see a 'Coupon code' field. Enter your code and click 'Apply' before proceeding to checkout.

Orders can be cancelled while they are in PAYMENT_PENDING status. Once payment is confirmed and fulfilment begins, we cannot guarantee changes. Contact us immediately at support@ecombeast.com.

Visit the Track Order page and enter your Order ID. You can also view live status in your account under 'My Orders'.

Standard delivery typically takes 3–7 business days depending on your location. Express options (where available) are shown at checkout.

Currently we serve within Ghana only. International shipping is on our roadmap — sign up for our newsletter to be notified.

We accept all major cards (Visa, Mastercard, Amex) and mobile money via our Stripe-powered checkout. No card details are stored on our servers.

Yes. All payments are processed by Stripe, one of the world's most trusted payment processors. Your card details never touch our servers.

Yes — a confirmation email with your order summary is sent as soon as payment is confirmed.

We accept returns within 14 days of delivery for items in their original condition. Contact us at support@ecombeast.com to initiate a return.

Refunds are processed within 3–5 business days after we receive the returned item. The refund will appear on your original payment method.

We're sorry! Please take a photo and contact us within 48 hours of delivery. We'll arrange a replacement or full refund.